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Why Is My ALT Vape Not Charging?

My ALT vape is not charging, does anyone know just why? I'd appreciate it if you could give me some advice!
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VapePenZone

VapePenZone NZ is a New Zealand online store offering the latest e-cigarette trends and answers to all kinds of questions for vapers.

ALT vape is not charging may be due to the use of an incompatible charger or high amp chargers causing damage to the device’s charging components. Please use the correct 0.5amp charger USB Type-C and charge for about 40 minutes.

If this is not functioning as it should please contact customer service. You can also buy a new device from the VapePenZone shop, which offers a high-quality 100% authenticity guarantee!

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