- We use a free standard logistics service for orders OVER $100, it generally will take 2-5 business days to direct your address. We will charge a $12 shipping fee if your order is under $100. The tracking number will be updated so you can easily get the location of your package;
- Subject to your compliance with these Sales Terms and our acceptance of your order, we will sell and supply the products to you as shown on your order confirmation.
- Extremely popular or rare items may not be in stock and we will contact you upon receipt of your order to inform you of the indicated delivery date and ask if you would like a refund or replacement of the same value.
- Please note that it can take longer for delivery if you are located in rural areas
- We recommend that the total order value (excluding freight charges) be kept within the custom limit to avoid customs duty and GST expenses.
When your products land in New Zealand, there may be a rare sudden suspension of delivery. This incident occurred due to random customs clearance procedures, which may cause delays beyond the expected delivery time. (It generally will take 5-7 business days for customs clearance) Vapepenzone is not responsible for these delays and refunds will not be approved. If you have experienced such an event, please feel free to contact us at [email protected], we can check the status, but we urge you to be patient because these events are beyond our control.