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Cancel & Refund Policy

All cancel & refund inquiries please contact [email protected]

Returns 

Our policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

You can cancel/ask for a refund if:

  • Your order has not been sent out
  • You get a wrong parcel
  • The products are damaged/faulty
  • You don’t like the products

Non-returnable items: 

  1. The return date has exceeded 30 days;
  2. The disposable sealed package has been opened and the product has no quality problems;
  3. The product has obvious traces of use;
  4. Missing package, accessories, or receipt, serious damage, contamination, etc.
  5. You may not return E-Juice, liquid products, pods, or other consumable products for hygienic reasons and therefore it is NON-REFUNDABLE.
  6. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and the payment will automatically be applied to your original method of payment within 1-3 business days. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Shipping

To return your product, you should contact us with your order number first, please agree with us before delivery;

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
  • In case of a partial refund, if the amount paid after the refund still exceeds the free shipping terms, no shipping charges will be deducted. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you fail to produce your receipt, device serial number, or another acceptable purchase certificate, Vapepenzone reserves the right not to refund or replace.

We check all the information on our website very carefully.

However, occasionally an error may occur, or the manufacturer may update information we do not know. We reserve the right to correct inaccurate information and are not responsible for misprints.